Services

Process Improvement

At times, an outside objective perspective of your operations is helpful in determining where systems are working at optimal levels and where improvements are necessary.

We look at all areas of your organization – admissions, intake, referent/referral communications/relations, internal marketing and customer service. Is the intake/admission/discharge process seamless? Are you communicating effectively and regularly with your referents? Are the relationships between admission/intake/discharge planning, clinical and business development working together efficiently?

We will evaluate each department to determine where improvements are needed and make recommendations that will ensure your staff and clients are more than satisfied with their experience.